So a few weeks ago, the staff manning the front desks at the Immigration department made my father run around different counters over two days as he tried to get a residence visa for my college-going brother, since the clerks were on a power-trip and kept asking for random bits of unneeded paperwork, which in the end were discarded without being checked. Incidentally, a few days ago, while dropping my mother off at the airport, I argued with red-shirted staff as they weren’t letting me pull my mother’s heavy suitcase up till the first x-ray scanner (much before the actual check-in counters,
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